Develop Effective Telephone Skills

In order to succeed in an age when everyone is so busy, you need to develop good work habits including effective telephone skills.

Here are some:

• Choose a good time to make your business call and be fully prepared.
• Greet professionionally and ask if it it is a good time to call. If, not fix up a suitable time to call.
• Stick to the point and be sincere in making compliments.
• If you promise to call back, make sure you do.
• Leave brief and clear messages on answering machines if you need to do so.